Refund Policy

At our store, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, we offer a structured refund and return process to make it easy and transparent.

1. Eligibility for Returns

You may return eligible items within 30 days of receipt. To qualify for a return:

  • Items must be unused, in original condition, and include all packaging, tags, and accessories.

  • Products that are personalized, custom-made, or marked as final sale are not eligible for return unless defective.

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

2. How to Initiate a Return

To start a return, contact our customer support team at service@essentialsclousa.shop with:

  • Your order number

  • Reason for return

  • Photos of the product if it is defective or damaged

Do not send items back before receiving a return authorization from our team.

3. Refund Process

Once we receive your returned item and verify its condition, your refund will be processed as follows:

  • Refunds will be issued to your original payment method.

  • Processing typically takes 5–10 business days after the return is received.

  • Shipping fees for the original order are non-refundable unless the return is due to a store error.

4. Exchanges

If you wish to exchange an item due to size, color, or other preferences, contact us to arrange an exchange. Exchanges are subject to product availability.

  • Customers are responsible for shipping costs for exchanges unless the exchange is due to a defective or incorrect item.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 7 days of delivery.

  • Provide photos and your order number.

  • We will arrange a replacement or full refund at no additional cost.

6. Non-Refundable Circumstances

Refunds or returns will not be granted for:

  • Items returned without prior authorization

  • Packages lost or stolen after confirmed delivery

  • Damage caused by misuse, accidents, or natural events

  • Orders delayed due to incorrect shipping information provided by the customer

7. International Orders

  • Customers may be responsible for return shipping and customs fees for international returns.

  • Check local regulations before returning international shipments, as some items may be restricted or incur additional fees.

8. Contact Us

For all refund and return inquiries, please contact us at service@essentialsclousa.shop. Our team is dedicated to assisting you and ensuring your experience with our email is smooth and satisfactory.