FAQs

1. What should I do if I receive the wrong or damaged item?
If your order arrives incorrect or damaged, please contact us at service@essentialsclousa.shop within 7 days of delivery. Include photos of the issue so we can resolve it promptly.

2. Can I change the delivery address after placing my order?
Address updates may be possible before the order is shipped. Please reach out to our support team immediately. Once a package is dispatched, changes are no longer available.

3. Do you offer gift packaging?
Some products may be eligible for gift-ready packaging. Availability varies by item. You may contact us for more details before placing your order.

4. Will I receive a confirmation after placing an order?
Yes. Once your order is successfully placed, you will receive an email confirmation with your item details and order number.

5. Are all items in stock?
Products displayed on our website are generally available. If an item becomes unavailable after you place an order, we will notify you and arrange a solution.

6. What if my tracking number is not updating?
Tracking updates may take several business days depending on the carrier. If the status remains unchanged for an extended period, contact our team for assistance.

7. Do you offer size recommendations?
Yes. Most product pages include sizing information. If you need personalized guidance, feel free to email us for further assistance.

8. How can I update my account information?
Log into your customer account to edit your address, contact information, or password. For issues accessing your account, contact our support team.

9. Do you restock sold-out items?
Some popular items may be restocked. We recommend subscribing to our newsletter for updates on new arrivals and restocks.

10. How do I apply a discount code?
Enter your discount code during checkout in the designated field. Only one code may be applied per order unless otherwise specified.